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PROGRAM DESCRIPTION

The Art of Asking Questions: Your Key to Credit Union Sales

Sales is not about telling the member what you want to say. It’s about listening carefully to what they are saying and then asking questions to determine their needs. In this highly interactive session member service expert Teresa Allen will help you learn about:

  • Sales opportunities indicated by member questions
  • Asking questions to determine needs
  • Asking questions to make clarifications
  • Asking questions to get commitment
  • Asking questions to generate referrals

Who should attend?

All credit union staff with member contact, especially in these positions:

  • Member Service
  • New Accounts
  • Call Center
  • Teller
  • Operations

Meet the presenter, Teresa Allen:
An internationally recognized customer service expert, Teresa Allen has presented credit union member service and sales programs across the U.S. for over 20 years. Teresa is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Credit union professionals rave about her ability to motivate staff to new levels of service and sales in her fun programs based on a deep understanding of credit union member interactions.

 
Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
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Webinar to participate in: eTrain: The Art of Asking Questions: Your Key to Credit Union Sales
 
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