eTrain Anytime Archives Purchasing Request

You are registering for an audio/visual presentation archived for your convenience.

Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within 5 business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You will have unlimited viewing access for 60 days after you receive the archive link



  • Effective telephone greetings
  • How to respond to member questions
  • Clear & concise communication methods
  • Listening skills
  • What to include in telephone messages
  • Building member confidence in transfers & holds
  • How to listen for sales opportunities

Meet the presenter, Teresa Allen:

All credit union staff with member contact, especially in these positions:

  • Call Center
  • Member Service
  • Teller
  • Lending
  • New Accounts
  • Operations
Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
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Webinar to participate in: In Love with the Voice: Building Your Credit Union Telephone Skills
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