eTrain Anytime Archives Purchasing Request
You are registering
for an audio/visual presentation archived for your convenience.
Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within 5 business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You will have unlimited viewing access for 60 days after you receive the archive link
In this session, you’ll learn the five critical things your survey isn’t telling you, including why member satisfaction is not what you should care about, why net promoter scores only tell you part of the story, and the single most important loyalty driver to our industry. This session is perfect for any member of management who cares to make sound strategic decisions based on feedback from the credit union’s most important stakeholder – its members.
Meet the presenter, Jim Kasch:
- Business Development
- Public Relations
- Member Service
- Senior Management
$195 for League Members
|You must be a member of your state league to attend this presentation.