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In this session, you’ll learn the five critical things your survey isn’t telling you, including why member satisfaction is not what you should care about, why net promoter scores only tell you part of the story, and the single most important loyalty driver to our industry. This session is perfect for any member of management who cares to make sound strategic decisions based on feedback from the credit union’s most important stakeholder – its members.

Meet the presenter, Jim Kasch:

  • Business Development
  • Marketing
  • Public Relations
  • Operations
  • Member Service
  • Senior Management
Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
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Webinar to participate in: Five Critical Things Your Member Survey Isn't Telling You
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