eTrain Anytime Archives Purchasing Request

You are registering for an audio/visual presentation archived for your convenience.

Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within 5 business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You will have unlimited viewing access for 60 days after you receive the archive link

 

PROGRAM DESCRIPTION

Five Critical Things Your Member Survey Isn’t Telling You

For years, credit unions have used annual surveys to gauge their members’ satisfaction with credit union service and offerings, and for just as long, credit unions have been proud of their superior scores compared to banks.  If credit unions have such happy members, then why is growth rate so low?

In this session, you’ll learn the five critical things your survey isn’t telling you, including why member satisfaction is not what you should care about, why net promoter scores only tell you part of the story, and the single most important loyalty driver to our industry.  This session is perfect for any member of management who cares to make sound strategic decisions based on feedback from the credit union’s most important stakeholder – its members.

Who should attend?

  • Business Development
  • Marketing
  • Public Relations
  • Operations
  • Member Service
  • Senior Management

Meet the presenter: 
Jim Kasch has more than twenty years business experience, most of which with credit unions.  His roles have ranged from teller to CEO. In 2010, he was hired to be the Chief Executive Officer for Darden Employees Federal Credit Union (DCU), chartered to serve the more than 200,000 employees of Darden Restaurants, Inc. In six months, he and his team built a primarily virtual delivery credit union offering a full suite of products and services. 

In 2015 Jim initiated, negotiated, and executed a merger between Darden Employees Federal Credit Union and USF Federal Credit Union in Tampa, Florida.  He is now Principal at Canidae Consulting, a credit union consulting firm that specializes in member intelligence, strategic plans, Millennial growth strategies, virtual delivery, member engagement and sales training.

 
Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
First Name   Last Name  
Title
Credit Union
Address
City State Zip
Phone#
Fax#
Price Option
Your E-mail Address
Webinar to participate in: eTrain: Five Critical Things Your Member Survey Isn't Telling You
 
Payment Options
Credit Card
  Amount to be charged:
  Card number:
  Expiration date: (mm/yyyy) /
  Cardholder's name:
(exactly as it appears on card)
  Cardholder's phone number: