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  • Keep calm in difficult member encounters
  • Differentiate between institutional and transactional complaints
  • Respond to varied levels of member anger
  • Handle complaints originating from credit union error, member error, policies and regulations
  • Avoid conflict by catering to varied member personalities

Meet the presenter, Teresa Allen:

All credit union staff with member contact, especially in these positions:

  • Member Service
  • Teller
  • Call Center
  • New Accounts
  • Operations
Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
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Webinar to participate in: Member Conflict: Opportunity Knocks!
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