eTrain Anytime Archives Purchasing Request

You are registering for an audio/visual presentation archived for your convenience.

Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within 5 business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You will have unlimited viewing access for 60 days after you receive the archive link



Compliance Rules for Your Frontline Team

From the time a consumer walks through the door or places a call to the credit union to establish an account, or has an inquiry regarding an existing account, a variety of laws and regulations come into play. Some of these are designed to protect the credit union, many of them are designed to protect the accountholder, but all of them require employees of the credit union to know and understand the rights and responsibilities of all parties.

In this webinar we explore the laws and regulations impacting the frontline – from the timing and content of Truth in Savings disclosures to the requirements for placing holds on deposits, the rights and responsibilities of plastic cardholders, the remedies available to accountholders regard checks, drafts and EFTs.

  • Who must receive disclosures about accounts and services and when?
  • How long do we have to investigate a claim of unauthorized use?
  • What are the timeframes for holding deposited checks?
  • Where does it say that we can pay checks before the due date?
  • Why are there limitations on stop payments on Cashier’s Checks?
  • Should we accept a check payable to a business into a personal account?
  • When do we need to provide disclosures for International Remittances?

Who Should Attend?

  • Member Service 
  • Teller
  • New Accounts
  • Lending
  • Branch Manager
  • Operations
  • Compliance
  • Training/Professional Development

Meet the presenter, Mary-Lou Heighes:
Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, and conducts dozens of webinars for organizations throughout the country.

Mary-Lou has been involved financial institutions since 1989. She has over 20 years’ worth of compliance experience. Before starting Compliance Plus in 2000, she spent five years working in the trenches and seven years providing compliance assistance through a state trade association Information Hotline, working on state and federal laws and regulations and writing and editing advisory bulletins on changes to regulations affecting financial institutions.


Registration Investment: $195 for League Members
You must be a member of your state league to attend this presentation.
First Name   Last Name  
Credit Union
City State Zip
Price Option
Your E-mail Address
Webinar to participate in: eTrain: Compliance Rules for Your Frontline Team
Payment Options
Credit Card
  Amount to be charged:
  Card number:
  Expiration date: (mm/yyyy) /
  Cardholder's name:
(exactly as it appears on card)
  Cardholder's phone number: