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If your credit union prides itself on customer service, your call center team needs to know the techniques that organized crime employs or you will take losses. Security expert Barry Thompson will show you how call center attacks are designed and review actual case histories that educate everyone to the intricacies of this evolving wave of crime.
Meet the presenter, Barry Thompson:
Barry Thompson is an international speaker, trainer, consultant and writer who contributes to Bankers’ Hotline, Bankersonline.Com, and other financial publications. He is a security and compliance “guru” for Bankersonline.Com and organizes security conferences for trade groups.
Barry is recognized worldwide, presenting in Brussels, Belgium to European Bankers on Internal Fraud, at the United Nations on Identity Theft for the United Nations Federal Credit Union and to Japanese bankers on Bank Security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at federal, state, and local levels.
All credit union staff who receive member calls or who are responsible for privacy and security on those calls, especially in these positions:
- Call Center
- Member Service
- Branch Manager
$195 for League Member
|You must be a member of your state league to attend this presentation.