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PROGRAM DESCRIPTION

The first half of this session will show how rare and heroic that level of service is, and how a few small changes in attitude can make it a lifelong habit.  In the second half, we’ll deal with the enemy of Unconditional Service: the “irate member”, also known as a Wet Cat. These Wet Cats can easily turn each of us into difficult coworkers, make us want to tear Unconditional Service to shreds, and tempt us to leave the world of service behind. A simple five-step method called L.E.A.R.N. can change all that, though, by helping employees identify the types of Wet Cats that strike the most fear in them, and practice the skills in a safe and fun environment.

Meet the presenter, Andy Janning:

  • Member Service
  • Branch Manager
  • Call Center
  • Lending
  • Operations
Registration Investment: $195 for League Member
You must be a member of your state league to attend this presentation.
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Webinar to participate in: Love, L.E.A.R.N., and Wet Cats: The Power of Unconditional Service
 
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