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If you’re in charge of creating strategy and budget for measuring the member experience, you’ll want to join us for this session. We’ll look at how to effectively measure member experience and tools that can help you get there.

You’ll walk away with ideas for:

  • Better understanding the experience of your members across all your credit union’s access channels, including the digital space that is on everyone’s minds
  • What listening posts, feedback loops and methods make for the most impactful feedback
  • Establishing metrics and goals for measuring member experience


Credit union professionals in charge of creating strategy and budget for measuring the member experience

Registration Investment: $195 for League Member
You must be a member of your state league to attend this presentation.
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Webinar to participate in: Turn Up the Volume on Members' Voices
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