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Your credit union’s culture needs to shift from F2F (Face-to-Face) to ETP (Every Touch Point). Every time an employee touches a member through online, mobile, chat, email, or text, what are they experiencing? Is your culture providing that high level of service through your electronic touch points every time?

Pierre Cardenas will help you examine these questions:

  • How quickly do members get service at your credit union?
  • How long does it take for a member to get a loan from cradle to grave or application to funding?
  • How long do members have to wait before someone returns their calls?
  • How easy is it for a member to reach someone who can resolve their problem?
  • Where are you placing your resources and expertise?
  • What services should stay at the branch and what should shift to your remote delivery channel?

  • Business Development
  • Marketing
  • Operations
  • Member Service
  • Call Center
Registration Investment: $200 for League Member
You must be a member of your state league to attend this presentation.
First Name   Last Name  
Credit Union
City State Zip
Price Option
Your E-mail Address
Webinar to participate in: Strategies to Create a Member Experience
Payment Options
Credit Card
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  Card number:
  Expiration date: (mm/yyyy) /
  Cardholder's name:
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  Cardholder's phone number: