2015 california account administration Seminar

Dates and Locations for this Seminar


• Tue. Mar 10 So-Val Tel FCU 4986 E.Clinton Way Fresno, CA 93727
• Wed. Mar 11 SAFE CU Corporation Office, Training Room 2295 Iron Point Road, Ste 100 Folsom, CA 95630
• Thu. Mar 12 Provident CU, Oakland Airport Community Room 8301 Edgewater Drive Oakland, CA 94621
• Tue. Mar 17 California Credit Union Center, Suite 600 2855 E. Guasti Road
Ontario, CA 91761
• Wed. Mar 18 California CU, Suite 700 701 N Brand Blvd. Glendale, CA 91203
• Thu. Mar 19 SchoolsFirst FCU 15442 Newport Avenue Tustin, CA 92780

Your Guide to Effective Member Account Management

When members come to you with deposit account questions, do you have the knowledge and expertise to help them?

Get the knowledge you need to effectively handle individual, joint, and trust accounts at the 2015 California Account Administration Seminar. Let credit union compliance expert Mary-Lou Heighes show you the tools and techniques that can help you open, maintain, and close deposit accounts with accuracy and efficiency.

Topics covered include:  


  • Federal vs. state charter
  • Termination
  • Expulsion
  • Membership vs. account relationship

Account Ownership

  • Multiple party
  • Ownership types
  • Minors
  • Representative payee
  • Businesses

Decendent Accounts

  • Individual accounts
  • Joint accounts
  • Designation of beneficiary
  • Distribution of funds
  • Activity on account

Trust Accounts and Other Fiduciary Accounts

  • Revocable vs. irrevocable trusts
  • Membership requirements
  • Certification of trust
  • Protection from liability
  • Deceased trustees
  • Power of Attorney on a trust
  • Blocked trusts and Coogan accounts
  • Totten trust
  • UTMA
  • Relief fund
  • Guardian and conservator


  • Single
  • Joint
  • Trusts
  • IRAs & Keogh
  • Business & corporate accounts

Power of Attorney (POA)

  • General POA
  • Durable POA
  • Uniforma Statutory POA
  • Special POA
  • Liability
  • When POA can be refused

Brief Overview of the Bank Secrecy Act

  • Currency Transaction Report
  • Exemptions
  • Suspicious Activity Report

OFAC and USA PATRIOT Act / CIP Requirements

Elder and Dependent Financial Abuse Reporting Requirements

  • Detection of elder abuse
  • Filing a report
  • Protection from liability

Escheat/Unclaimed Property Update for 2015
The manual also includes information on escheating accounts, such as: when to escheat, notice to members, escheat periods, fees, electronic remittance, locator fees, filing date, and penalties.

Who Should Attend?
California credit union staff members who open, maintain, or close member accounts, such as:

  • Member Service Representatives & Managers
  • Tellers & Teller Supervisors
  • New Account Specialists
  • Branch Managers
  • Operations Officers
  • Compliance Officers
  • Training & Professional Development Staff

Meet the presenter, Mary-Lou Heighes:
Mary-Lou Heighes, CUCE, is President and founder of Compliance Plus, Inc., which helps credit unions large and small with the development of compliance programs and compliance training and assistance. She provides compliance training all over the country for various state leagues and credit unions, and also speaks at numerous credit union conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, has conducted dozens of webinars for credit union related organizations throughout the country, and has written articles for Credit Union Magazine. She spent many years working on the very laws and regulations she trains on today.

Mary-Lou has been involved in the credit union movement since 1989. She spent five years working in credit unions and seven years providing compliance assistance through the Information Hotline and writing and editing TIPs bulletins advising credit unions to changes to regulations affecting credit union business.

Educational Investment:

Member Credit
Unions with
Power Learner Passport
Member Credit
Unions without
Power Learner Passport
Credit Unions
(Registration received or postmarked on or before (03/03/2015)
$199 $249 $439
Regular Registration $249 $299 $529
Seminar Times:
Registration: 8:30 a.m. - 9:00 a.m.
Seminar:  9:00 a.m. - 4:00 p.m.

What is Included: Your training package includes a networking luncheon.  Each participant will also receive the seminar handbook and an attractive certificate to frame or add to your employee file.

Note:  Parking fees and overnight accommodations are not included in the seminar fee.

Cancellation Policy: Cancellations must be made at least four (4) business days prior to the seminar date to be eligible for a refund. No refunds will be made for cancellations received less than four (4) business days before the seminar. Substitutions are always welcomed.

100% Satisfaction Guarantee: Your satisfaction is our #1 priority.  We guarantee you’ll be completely satisfied with this valuable seminar or we will refund your registration fee.

Financial Assistance: California and Nevada credit unions needing financial assistance in order to participate are encouraged to apply for funding through the Richard Myles Johnson Foundation. To receive an application, call the Leagues’ Credit Union Development Department at 800.472.1702, ext. 6057.

Recording:  Electronic recording of any portion of this seminar is not permitted. Thank you for your cooperation.

Dress: Business casual attire is appropriate. You may want to bring a sweater or jacket, as meeting rooms can be cool.

Continuing Education (CE):  The League follows the regulations as outlined in the California Accountancy Act. Educational sessions at this seminar may qualify for CE credit. If you are interested in receiving CE credit, please inform us when you register for this event.

Questions? Call (800) 472-1702, option 2, or email us at registrations@ccul.org.