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eTrain: Out of This World Member Service Skills
When members leave your credit union office, how would they rate your service level: ordinary or extraordinary? Would they rave about your credit union to their friends?
You need more than just satisfied members. Learn how to put that special something extra into your member interactions, reinforcing member loyalty so that your enthusiastic members become your credit union’s best ambassadors.
Let nationally recognized credit union service expert Rick Olson show you how to take your service level a step higher with these five practices:
- Start at the beginning — the ripple effect of great internal service on member service
- Choose an exceptional service attitude
- Develop a solution fixation
- Turn an angry member into a true-blue fan
- Create and implement a one-year service improvement plan
Who should attend?
All credit union professionals, especially in these departments:
- Member Service
- Call Center
- Business Development
Meet the presenter, Rick Olson:
Rick Olson is considered one of the foremost communicators in the business world. He has spoken to over 1,000,000 people worldwide. His diverse talents have allowed him to speak to crowds as large as 40,000 as well as conduct staff training for very small companies.
Rick Olson Seminars was founded in 1992 for the express purpose of elevating organizations through people development. Rick has spoken in all 50 states, presenting convention keynotes, training staff and management personnel, and consulting companies through times of change. Prior to his business speaking, Rick spent the decade of the 80's doing youth leadership development across the nation.
Rick has written training manuals on sales and customer service. Motivational articles by Rick are available for company newsletters.
Credit union professionals in these departments:
• Member Service
• Call Center
• Business Development
||Power Learner Passport - (click for details)
first class ticket to Internet training, eTrain is designed
just for credit unions. You and your staff dont even
have to leave your office; the training comes to you! An
Internet connection and a separate phone line is all you
eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.
eTrains Webinar Series: Quality education brought
to your credit union at a low cost.
Want to know more about all the upcoming eTrain webinars?
Just call the League at (800) 472-1702, option 2.
ARCHIVED WEBINAR PURCHASING REQUEST
You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.
Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.
Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.