Education & Training Services


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Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within two (2) business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You may view the program as many times as you want within 60 days of receiving the archive link.

Thank you for signing up for one of our informative audio/visual webinar presentations.
Make sure you select the correct presentation you plan on receiving!

eTrain: Recognizing the Early Warning Signals of Problem Loans

What are the warning signs that could tip you off when a member’s loan is about to go bad?

Learn about procedures and tools that can help identify weakening consumer and real estate loans and credit cards before they become problems. This webinar is designed to show a methodical, organized approach to not only identifying these problem loans, but collecting them. Credit union lending authority Rick Menton will utilize real life “war stories” to emphasize and highlight information.

This program will highlight:

  • Delinquency causes
  • 5/14/30 Day Collection Systems
  • Telephone Calls
  • Using the “Blind Line”
  • Collection Letters
  • Strategies and Debtor Objections
  • Policies
  • Fair Debt Collections Practices Act

Who Should Attend?

  • CEO
  • Chief Lending Officer
  • Lending Supervisor
  • Loan Officer
  • Loan Processor
  • Operations Professional

About the presenter, Rick Menton:
Rick Menton is the president of Menton Consulting, Inc., Tulsa, Oklahoma.  Prior to forming his company, Rick spent 23 years with the Oklahoma and Minnesota Credit Union Leagues in senior management positions. Additionally, he has worked as a marketing executive, lender, and collector for credit unions and consumer finance companies.

For the past several years, Rick has received outstanding reviews as the presenter of CCUL’s one-day Basic Lending Seminar and Consumer Lending 101 webinar. Rick has made presentations in 48 states for state credit union trade associations and credit unions. Additionally, he has made presentations for CUNA, the World Council of Credit Unions, Combined Council of Auto Credit Unions, and NCUMA.

  Those who handle or oversee the handling of delinquent loans or who develop credit union collection or lending policies, especially in these positions: • Collections Professional • CEO • Lending Professional • Compliance Officer
Registration Investment: Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

Want to know more about all the upcoming eTrain webinars?
Just call the League at (800) 472-1702, option 2.


You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.