Education & Training Services


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Thank you for signing up for one of our informative audio/visual webinar presentations.
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eTrain: Communications Skills for a Business Environment

When you effectively communicate a message, you reach your maximum potential to influence action, cultivate long-term relationships, and increase profits. However, your unconscious physical actions can undermine your effectiveness and preventyou from buildingrelationships.

Whether you are preparing for a high-stakes meeting, virtual, or face-to-face conversation, this highly interactive webinar will prepare you for  professional business communication that impacts and influences others. You’ll learn how to effectively communicate face-to-face with a clear message as you eliminate the static that plagues communicative delivery.

Learning Outcomes

  • See yourself as others see you. Are you as good-or bad as you think you are when you communicate with influence? 
    • Project confidence and credibility; build trust to be heard.
    • Avoid rambling and get your point across to gain understanding and commitment.
  • Consciously and deliberately communicate in a way that influences others to take action.
    • Identify how your ability to influence impacts your relationships, your work, and your impact on the credit union.
    • Deliver a message your member wants to receive, not only what you want them to hear.
    • Communicate a compelling message that grabs and keeps your members attention.
    • Identify the needs, expectations, and communication style of your listener to gain their commitment.
    • Read your member and maintain control over the conversation.
    • Manage personality styles, culture, and distractions to stay on track, manage time, and build listener trust.
  • Hold yourself accountable for your development and apply the learning outcomes from this webinar.

Who should attend?
This program is important for all credit union professionals and volunteers who want to improve their ability to persuade, sell, influence, or simply communicate in a business environment with a clear message.

Meet the presenter, Stacey Hanke:
Stacey Hanke is co-author of the book; Yes You Can! Everything You Need From A To Z To Influence Others To Take Action.  She is also a featured author in the book; Conversations on Success along with Chicken Soup for the Soul author, Jack Canfield.

Stacey is founder of 1st Impression Consulting, Inc. She helps individuals eliminate the static that plagues communicative delivery - to persuade, sell, influence and communicate face-to-face with a clear message. She has trained over 15,000 people to rid themselves of bad body language habits and choose words wisely.  She has delivered over 500 presentations for business leaders in the financial industry to the healthcare industry to government and everyone in between. She has inspired thousands as a featured guest on media outlets including SmartMoney magazine, Business Week, Lifetime Network, Chicago WGN, and WLS-AM.

  All credit union professionals who want to communicate more effectively.
Registration Investment: Power Learner Passport - (click for details)
$189 League members ARCHIVE
$299 Non-League members ARCHIVE

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

Want to know more about all the upcoming eTrain webinars?
Just call the League at (800) 472-1702, option 2.


You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.