eTrain: Telephone Etiquette & Excellence

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Members who visit your office can clearly see your professional, competent image. But what about when they call you on the telephone? 

As the voice of your credit union, you must project credibility and confidence in your telephone communication. Get the tips and techniques for expert telephone service from nationally-known communication expert Stacey Hanke.

You’ll learn how to:

  • Communicate with impact and influence
  • Communicate with members in a way that meets their expectations and encourages them to call back
  • Smooth the call transfer process for the caller and for the person receiving the call
  • End calls in a way that encourages future telephone service opportunities
  • Use voice mail in a way that conveys your confidence, credibility and trust

Who Should Attend?

  • Call Center Managers, Supervisors and Representatives
  • Operation Managers and Professionals
  • Training Managers and Professionals

Meet the presenter, Stacey Hanke:
Stacey Hanke is co-author of the book; Yes You Can! Everything You Need From A To Z To Influence Others To Take Action.  She is also a featured author in the book; Conversations on Success along with Chicken Soup for the Soul author, Jack Canfield.

Stacey is founder of 1st Impression Consulting, Inc. She helps individuals eliminate the static that plagues communicative delivery - to persuade, sell, influence and communicate face-to-face with a clear message. She has trained over 15,000 people to rid themselves of bad body language habits and choose words wisely.  She has delivered over 500 presentations for business leaders in the financial industry to the healthcare industry to government and everyone in between. She has inspired thousands as a featured guest on media outlets including SmartMoney magazine, Business Week, Lifetime Network, Chicago WGN, and WLS-AM.

Who Should Attend?

• Call Center Representatives & Supervisors • Member Service Professionals • Operations Professionals • Training Professionals
Program length 90 Minutes

Registration Investment

Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

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You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

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