eTrain: Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People
Ready to register? Please select your credit union:

You are registering for an audio/visual presentation archived for your convenience.
We are offering a variety of archived presentations for your convenience. Simply complete the registration information below and submit, and you will receive a link to this exciting presentation. Add more value to the information you are receiving by sharing this audio/video event with all of your team members.

Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted. Your archive will be sent to the email address provided within two (2) business days from the date it was ordered. Your program's link and handout will be included in your confirmation letter. You may view the program as many times as you want within 60 days of receiving the archive link.

Thank you for signing up for one of our informative audio/visual webinar presentations.
Make sure you select the correct presentation you plan on receiving!

Get past the drama of difficult people and on with the business of being productive!
Let internationally recognized motivational speaker, author, and communication skills expert Pamela Jett give you the knowledge, tools, and practical applications that you can use immediately to defuse conflict in your work and in your life.

You’ll learn about:

  • Master tools to stay calm, cool, and productive in emotionally charged situations
  • The #1 reason difficult people are difficult and what to do about it
  • What to do and say to counteract typical “difficult people” tactics
  • Powerful communication techniques to diffuse anger and calm people down
  • Handling multiple demands and pressures without losing your composure
  • Why “goat hiding” is a must-have skill set and how to use it for success
  • The most powerful and productive things to say when others lose their cool, and what not to say

Who should attend?
Managers, supervisors, and staff who handle member and staff conflict situations, especially in these departments:  

  • Member Service
  • Teller
  • Collections
  • Lending
  • Operations
  • Human Resources

Meet the presenter, Pamela Jett:
As an internationally recognized communication skills expert, speaker and author Pamela Jett works with professionals to better understand that “Words Matter” when we are looking to achieve results, make an impact, and improve effectiveness.  Each of Pamela’s unique programs is power-packed with practical application and real-life techniques.  Her unique blend of humor and intellect are sure to leave you inspired and ready to make positive changes for increased success.

Specializing in programs for credit unions, Pamela has helped credit unions and state leagues nationwide achieve greater results and provide better service for members. With over 15 years of platform experience, Pamela has been recognized nationally for her presentation skills and is the author of several video and audio programs including Communicate with Confidence, Credibility, and Influence and Mind Your Own Business:  A Career Management System. In 2007, she earned the coveted certified speaking professional designation from the National Speakers Association.  Pamela is one of less than 500 women world-wide to hold that honor.

Program length: 90 Minutes
Registration Investment: Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

Want to know more about all the upcoming eTrain webinars?
Just contact the League at


You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.