eTrain: Bank Secrecy Act (BSA) for Frontline Staff

Ready to register? Please select your credit union:
If an examiner asked your frontline staff about money laundering prevention procedures, could they properly explain the “how” and “why” of their Bank Secrecy Act responsibilities?

If an examiner asked your frontline staff about money laundering prevention procedures, could they properly explain the “how” and “why” of their Bank Secrecy Act responsibilities?

Give your staff the knowledge they need to detect and deter money laundering operations. Nationally recognized credit union compliance authority Mary-Lou Heighes will teach your frontline staff about these critical BSA guidelines and reporting requirements:

  • USA PATRIOT Act Customer/Member Information requirements
  • Currency Transaction and Suspicious Activity reporting
  • Anti-money laundering programs
  • Purchases of monetary instruments
  • Wire transfer requirements

Be prepared when your examiners ask for proof of your staff’s BSA training! Along with the link to this live program, you will also receive an electronic certificate template that you can complete with each attendee’s name, to be printed and signed by your credit union’s BSA webinar learning leader.

Who should attend?

  • Member Service Representatives & Managers
  • Tellers & Teller Supervisors
  • Branch Managers
  • Operations & Compliance Professionals
  • Training & Professional Development Staff

Meet the presenter, Mary-Lou Heighes:
Mary-Lou Heighes, CUCE, is President and founder of Compliance Plus, Inc., which helps credit unions large and small with the development of compliance programs and compliance training and assistance. She provides compliance training all over the country for various state leagues and credit unions, and also speaking at numerous credit union conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, has conducted dozens of webinars for credit union related organizations throughout the country, and has written articles for Credit Union Magazine. She spent many years working on the very laws and regulations she trains on today.

Mary-Lou has been involved in the credit union movement since 1989. She spent five years working in credit unions and seven years providing compliance assistance through the Information Hotline and writing and editing TIPs bulletins advising credit unions to changes to regulations affecting credit union business.

Program length 90 Minutes

Registration Investment

Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

Want to know more about all the upcoming eTrain webinars?
Just contact the League at


You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.