PROGRAM DESCRIPTION
eTrain: Plastic Card Fraud
 
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Fighting Back Against Credit & Debit Card Losses
Presented by Ann D. Davidson, CUNA Mutual Group

What can you do to reduce your credit union’s vulnerability and liability?
Plastic card fraud keeps growing and growing, with many major retailers already hit hard this year. When the losses revert to the card issuer, you take the hit, too.
You need to know your credit union’s options, rights, and responsibilities in dealing with fraudulent transactions. Join Ann Davidson from CUNA Mutual Group as she discusses the fraud epidemic, strategies for fighting it, and ways to measure the effectiveness of your fight.  

During this program we will deal with the difficult questions confronting all of us:

  • Has the fraud problem increased or decreased in the last year?
  • What new tactics are being used by fraud perpetrators?
  • What strategies are currently effective in fighting plastic card fraud?
  • How can chip technology help you limit plastic card fraud losses in the future?

Who should attend?
Those who create or administer credit and debit card fraud policies or procedures, especially in these positions:

  • Card Services
  • Member Service Manager & Professionals
  • Teller Supervisor or Teller
  • Branch Manager or Supervisor
  • Risk Management or Security Professional
  • Compliance Professional

Meet the presenter, Ann D. Davidson:
As Senior Consultant in Risk Management for CUNA Mutual Group in Madison, Wisconsin, Ann D. Davidson is responsible for loss prevention and risk management solutions for paper, plastic, and electronic payment system risk exposures. She researches information on claims, underwriting, risk management, and outside vendors such as card processors and card companies. Her presentation on Plastic Card Fraud has received high evaluation scores and praise at conferences nationwide.

Ms. Davidson joined CUNA Mutual Group in January, 1974. She attended the University of Wisconsin-Madison and is a member of the International Association of Financial Crime Investigators Group.

 
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