eTrain: Collections 101

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A collectors’ job is not easy.  And if you’re new or inexperienced in collections procedures, how do you even know where to begin?

A collectors’ job is not easy.  And if you’re new or inexperienced in collections procedures, how do you even know where to begin?

Get the communication and collection skills you need to be more successful with credit union lending expert Rick Menton in this webinar, packed with operational guidelines for a methodical, organized approach to credit union collections. Even experienced collectors can get valuable tips and techniques for handling delinquent loans and accounts.

Mr. Menton will utilize real life experiences from his years in collections to emphasize and highlight information.  Case studies and group exercises are integrated in the program.

Program Elements:

  • Delinquency causes
  • Using the telephone
  • The voice       
  • Under 30 –day delinquency ratios
  • Skip tracing
  • Using the Internet
  • Handling debtor objections
  • Repos and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies

Who Should Attend?
Credit union staff that are responsible for handling problem loans or accounts, such as:

  • Collectors
  • Loan officers
  • Collection assistants

About the presenter, Rick Menton
Rick Menton is the president of Menton Consulting, Inc., Tulsa, Oklahoma. Prior to forming his company, Rick spent 23 years with the Oklahoma and Minnesota Credit Union Leagues in senior management positions. Additionally, he has worked as a marketing executive, lender, and collector for credit unions and consumer finance companies.

For the past several years, Rick has received outstanding reviews as the presenter of CCUL’s one-day Basic Lending Seminar and Financial Counseling for Loan Officers and Skip Tracing webinars. Rick has made presentations in 49 states for state credit union trade associations and credit unions. Additionally, he has made presentations for CUNA, the World Council of Credit Unions, and the Combined Council of Auto Credit Unions.

Program length 90 Minutes

Registration Investment

Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

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