eTrain: Elder Financial Abuse Procedures & Prevention in California

Ready to register? Please select your credit union:
If one of your elder members were being victimized, would you recognize it? Would you know what to do about it?

If one of your elder members were being victimized, would you recognize it? Would you know what to do about it?

Even though the number of reported elder abuse cases has risen dramatically in the last decade, too many cases still go unrecognized and unreported. Let credit union compliance expert Mary-Lou Heighes show you what to look for, what steps you can take, and what steps you must take when you suspect an elder or dependent adult member is being financially victimized.

You’ll focus on:

  • Exactly what is elder and dependent adult financial abuse?
  • What “red flags” can help you identify it?
  • If you suspect or actually witness elder financial abuse, how do you report it?
  • What do you do if a scared or embarrassed member does not want the abuse reported?
  • What is your credit union’s liability for reporting elder financial abuse?

Who Should Attend?
Credit union staff in positions that have direct contact with elder or dependent adult members, or who review or approve their financial transactions, such as:

  • Security
  • Member Service and Tellers
  • Branch Managers
  • Operations
  • Training/Professional Development
  • Compliance

Meet the presenter, Mary-Lou Heighes:
Mary-Lou Heighes, CUCE, is President and founder of Compliance Plus, Inc., which helps credit unions large and small with the development of compliance programs and compliance training and assistance. She provides compliance training all over the country for various state leagues and credit unions, and also speaking at numerous credit union conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, has conducted dozens of webinars for credit union related organizations throughout the country, and has written articles for Credit Union Magazine. She spent many years working on the very laws and regulations she trains on today.

Mary-Lou has been involved in the credit union movement since 1989. She spent five years working in credit unions and seven years providing compliance assistance through the Information Hotline and writing and editing TIPs bulletins advising credit unions to changes to regulations affecting credit union business.

Program length 90 Minutes

Registration Investment

Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

eTrain’s Webinar Series: Quality education brought to your credit union at a low cost.

Want to know more about all the upcoming eTrain webinars?
Just contact the League at


You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.