eTrain: When a Borrower Dies
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This program is intended especially for California credit unions.

Collecting consumer debts is always a challenge -- and it becomes more of a challenge after the consumer has passed away! Who can you contact?  Why can't you contact?  What can and can't you say? Who is liable to pay the debt?  If the decedent had assets at the time of death, aren't those assets supposed to be used to pay debts? Who makes that happen? And what if there was collateral for the debt; what happens to that?

During this program, attorney Eric North will answer those questions and also discuss these issues: 

  • How FTC rules issued in 2011 affect credit unions lenders attempting to collect debts owed by deceased borrowers, whether those rules apply to you, and why they matter even if they don't apply.
  • Who you can (and cannot) talk to when collecting decedents' accounts and what you can (and cannot) say.
  • What your rights are when a relative or friend of the decedent has (or is living in) your collateral.
  • The difference between formal and informal estate administration, why it matters, and how to handle each.
  • Why some of a deceased borrower's assets are beyond the reach of creditors.

Who Should Attend?
California credit union professionals who work with deceased member accounts, especially in these positions:

  • Compliance
  • Collections
  • Lending
  • Operations

Meet the Presenter: Eric North is a nationally recognized and respected attorney and legal authority on issues that affect credit unions. He has more than twenty-five years of experience in financial service, including legal representation for credit unions and management of lending and depository institutions. Together with the other attorneys in his firm, Moore Brewer Jones Tyler and North, he devotes most of his legal practice to the representation of credit unions in litigation and compliance matters.

Credit union professional organizations throughout California, Nevada, and the nation have enjoyed Mr. North’s seminars. He merges his legal expertise and his extensive financial service background into a dynamic and informative presentation that interprets legal and regulatory language into practical applications for your daily credit union operations.

Program length: 120 Minutes
Registration Investment: Power Learner Passport - (click for details)

Your first class ticket to Internet training, eTrain is designed just for credit unions. You and your staff don’t even have to leave your office; the training comes to you! An Internet connection and a separate phone line is all you need!

eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.

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You are registering for an archived audio/visual presentation. Simply complete the registration information below and submit. Please make sure all of your information is complete and accurate. You will receive a confirmation email letting you know that your registration has successfully been submitted.

Your program’s link and handout will be emailed to the email address on your registration within two (2) business days after we receive your registration. You may view the archive as many times as you want for 60 days after you receive the program link.

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