eTrain: Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People —
25, 2013 —
10:00-11:30 a.m. PT
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Get past the drama of difficult people and on with the business of being productive!
Let internationally recognized motivational speaker, author, and communication skills expert Pamela Jett give you the knowledge, tools, and practical applications that you can use immediately to defuse conflict in your work and in your life.
You’ll learn about:
- Master tools to stay calm, cool, and productive in emotionally charged situations
- The #1 reason difficult people are difficult and what to do about it
- What to do and say to counteract typical “difficult people” tactics
- Powerful communication techniques to diffuse anger and calm people down
- Handling multiple demands and pressures without losing your composure
- Why “goat hiding” is a must-have skill set and how to use it for success
- The most powerful and productive things to say when others lose their cool, and what not to say
Who should attend?
Managers, supervisors, and staff who handle member and staff conflict situations, especially in these departments:
- Member Service
- Human Resources
Meet the presenter, Pamela Jett:
As an internationally recognized communication skills expert, speaker and author Pamela Jett works with professionals to better understand that “Words Matter” when we are looking to achieve results, make an impact, and improve effectiveness. Each of Pamela’s unique programs is power-packed with practical application and real-life techniques. Her unique blend of humor and intellect are sure to leave you inspired and ready to make positive changes for increased success.
Specializing in programs for credit unions, Pamela has helped credit unions and state leagues nationwide achieve greater results and provide better service for members. With over 15 years of platform experience, Pamela has been recognized nationally for her presentation skills and is the author of several video and audio programs including Communicate with Confidence, Credibility, and Influence and Mind Your Own Business: A Career Management System. In 2007, she earned the coveted certified speaking professional designation from the National Speakers Association. Pamela is one of less than 500 women world-wide to hold that honor.
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FREE for Power Learner Passport
$189 for League Member Non-PLP Purchase
$331 for Non-League Members
first class ticket to Internet training, eTrain is designed
just for credit unions. You and your staff dont
have to leave your office; the training comes to you! An
Internet connection and a separate phone line is all you
eTrain Webinars are a convenient and cost effective way of bringing quality education to your credit union. The PowerPoint slides are delivered through the Internet, and the audio portion of the program is delivered through your computer or a separate phone line.
eTrains Webinar Series: Quality education brought
to your credit union at a low cost.
Want to know more about all the upcoming eTrain webinars?
Just call the League at (800) 472-1702, option 2.
LIVE WEBINAR PURCHASING REQUEST
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Your program's link and handout will be emailed to the address on your registration approximately two business days before the webinar. Please remember that webinars are sold per Internet/phone connection. Unauthorized distribution of links and passwords may result in additional costs per connection.
If you have scheduling issues, but would still like to view this event, please consider registering for an archive of this presentation. The archive link would be emailed to the address you provide on your registration within five (5) business days after the live broadcast. You would be able to view the archive as many times as you want for 60 days after you receive the program link.