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eTrain: Compliance for Frontline Staff

Compliance for Frontline Staff

No one would expect a sports team to perform successfully if they didn’t understand the rules of the game. That’s also true for your credit union’s frontline team.

How can your frontline players deliver a winning performance if they don’t know the rules that govern their daily tasks?

Take your frontline team a step further than just knowing your policies and procedures. Give them the federal and state regulatory training to increase their skills and help keep your credit union in compliance. Your members and employees will appreciate it!

Attorney David Reed will give you a basic, practical understanding of these rules as they apply to frontline staff duties and responsibilities:

  • Regulation CC (check hold guidelines) and the Electronic Funds Availability Act (EFAA)
  • Truth in Saving (TIS)
  • Member Privacy Act
  • Bank Secrecy Act
  • New account procedures and fraud prevention
  • Customer Identification Program (CIP)
  • Suspicious Activity Report (SAR)
  • Currency Transaction Report (CTR)

Who Should Attend?

  • Tellers
  • Member Service Representatives
  • New Accounts Representatives
  • Receptionists
  • Branch supervisors and managers
  • Training and Human Resource Professionals

Meet the presenter, David A. Reed:
Attorney, author, consultant and nationally recognized speaker, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC and founder of CU Doctor, a full service credit union consulting practice.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance.  His engaging speaking style has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy and collections.  And, he offers facilitation services and a full range of on-site training programs that can be delivered to the Board, executive team, managers or frontline staff.  

A former trial attorney and Vice President and General Counsel of a large credit union, Mr. Reed is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections.  He has been selected to train NCUA Field Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management and Bankruptcy matters.  He also serves as editor of several industry manuals including Collections Manual for Credit Unions and Bankruptcy Guide for Credit Unions.

Registration Investment: FREE for Power Learner Passport
$189 for UCUA Member Non-PLP Purchase

$378 for UCUA Non-League Members

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